Thurrock’s workforce were working from multiple locations around the Borough, its buildings and technology were outdated. Our brief was to update all elements of the organisation whilst simultaneously providing considerable savings.

A new operational culture and staff mindset was to be created to modernise the way that the Council operates. Our key objectives were to design and create a fully refurbished and recognised central hub for the Council where all staff are based, deliver flexible working across the Council, introduce new and updated technology whilst implementing over 3000 staff moves.

We also created a comprehensive change management and communications programme to every member of staff, ensuring employee engagement and inclusion throughout the process.